Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Purchased trainer credits will be refunded upon written request of refund which can be emailed to firstname.lastname@example.org. Requests for refunds for credits that have not been used for 90 days will be denied and the funds forfeited.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
To be eligible for a refund, you must be current on your monthly dues.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.Trainer Credits (“TCs”) must be cancelled 24 hours prior to the scheduled appointment time. The TCs will be deposited back into your bank for future use. Trainer Credits do not expire as long as you are current on your monthly dues. Cancellation of a TC within 24 hours of the scheduled appointment will be forfeited.
Unpaid monthly dues for 90 days will close your account and all unused credits will be forfeited and applied to the monthly dues.
Client Member Refunds
Client member purchases are between the client member and their trainer and are not subject to this Returns/Refunds Policy. Please contact your trainer for further information.